Agreement to these terms
By accessing or using the Application, you agree to these Terms of Service. If you are using the Application on behalf of a company or other organization, you represent that you have authority to bind that organization to these terms.
The Application
The Application includes Walden Ltd software, websites, APIs, automation services, support services, documentation, and related features made available for business operations, managed services, credential-brokered workflows, audit logging, and knowledge management.
Accounts and authorized users
You are responsible for maintaining accurate account information, protecting authentication factors, and ensuring that only authorized users access the Application. You must promptly notify Walden Ltd of suspected unauthorized access, credential compromise, or misuse.
Customer data and permissions
You retain ownership of data, content, configuration, credentials, runbooks, notes, and other materials you submit to the Application. You grant Walden Ltd the rights needed to host, process, secure, transmit, display, and use that data to provide and improve the Application and perform requested services.
Credentialed and automated workflows
The Application may perform actions on third-party systems when configured or requested by authorized users. You are responsible for ensuring that you have the rights, permissions, licenses, and approvals needed for those workflows. Walden Ltd may log workflow activity for security, compliance, support, and audit purposes.
Acceptable use
You may not use the Application to:
- Violate law, regulation, contract, or third-party rights.
- Access systems, data, accounts, or networks without authorization.
- Interfere with, disrupt, probe, or compromise the Application or related infrastructure.
- Upload malicious code or attempt to bypass security controls.
- Misrepresent identity, authority, permissions, or workflow intent.
- Use the Application in a way that creates unreasonable security, operational, or legal risk.
Third-party services
The Application may integrate with or access third-party services. Those services are governed by their own terms, policies, and availability. Walden Ltd is not responsible for third-party systems outside its control.
Fees and pilot programs
Fees, pilot terms, renewal terms, support terms, and usage limits may be described in a separate order, statement of work, pilot agreement, or written arrangement. If there is a conflict between these terms and a signed written agreement, the signed agreement controls for that conflict.
Confidentiality
Each party may receive confidential business, technical, security, or operational information from the other. The receiving party must use reasonable care to protect confidential information and use it only for purposes related to the Application or the parties' business relationship.
Security and availability
Walden Ltd uses reasonable safeguards designed to protect the Application and customer data. The Application may be unavailable from time to time due to maintenance, upgrades, incidents, internet disruptions, third-party service issues, or events outside Walden Ltd's control.
Disclaimers
Except as expressly stated in a separate written agreement, the Application is provided "as is" and "as available." Walden Ltd disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation to the maximum extent permitted by law.
Limitation of liability
To the maximum extent permitted by law, Walden Ltd will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising from or related to the Application.
Suspension and termination
Walden Ltd may suspend or terminate access to the Application if required by law, if use creates a security or operational risk, if fees are unpaid, or if these terms or another applicable agreement are violated. Upon termination, access to the Application may end, but provisions that by their nature should survive will survive.
Changes to these terms
We may update these terms from time to time. When we make material changes, we will update the effective date and provide notice when required by law or contract. Continued use of the Application after changes become effective means you accept the updated terms.
Contact
Questions about these Terms of Service can be sent to scottgriswold@waldenltd.com.